{"id":91,"date":"2017-05-17T20:12:42","date_gmt":"2017-05-17T19:12:42","guid":{"rendered":"https:\/\/leansigma.ie\/?page_id=91"},"modified":"2019-04-13T19:18:15","modified_gmt":"2019-04-13T18:18:15","slug":"lean-service","status":"publish","type":"page","link":"https:\/\/leansigma.ie\/?page_id=91","title":{"rendered":"Lean Service"},"content":{"rendered":"

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Lean Service<\/h2>\n<\/h2>\n

\u201cLean isn\u2019t about manufacturing. It is about standardising work processes to make problems visible and developing your team members\u2019 critical thinking ability so that they can solve those problems and improve work processes.\u201d – Finbarr Sheehy\u00a0<\/em><\/p>\n

If you are part of a service organisation, how often have you heard someone say, \u201cWe can\u2019t do lean here. Lean is just for manufacturing, isn\u2019t it? We\u2019re not some kind of widget-making assembly line, putting one piece onto another every 10 seconds!\u00a0<\/h4>\n

Our processes are long and complex; every transaction is unique and requires special consideration. And besides, most of the work we do takes place in our peoples\u2019 minds and behind their computer screens. There\u2019s no possible way we could use lean here.\u201d<\/h4>\n

Having spent many years helping different types of service organisations implement lean, you can imagine how many times I have heard a version of this statement. And over the years, what I have come to realise is that it is precisely because service processes do tend to have long cycle times, many complex variables, multiple decision points and interactions with a variety of computer systems and much of the value-added work does often take place out of sight, in peoples\u2019 minds that makes lean philosophy and tools a great fit\u2014and can be of huge benefit\u2014for services industries.<\/h4>\n

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\n\t\t\t\t\t\t\t\t\t\t\"Finbarr\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

Since service processes are not physically observable, especially useful are tools like visual management that make otherwise invisible work processes visible, and techniques that specifically develop a team member\u2019s creative problem-solving and critical thinking abilities to the fullest.<\/p>\n

Lean isn\u2019t about manufacturing. It is about standardising work processes to make problems visible and developing your team members\u2019 critical thinking ability so that they can solve those problems and improve work processes. So the next time someone in your service organisation tries to tell you that \u201clean is just for manufacturing,\u201d you\u2019ll know better.<\/p>\n

\n\t\t\t\t\tLean Implementation
\n\t\t\t\t<\/h3>\n

We can develop a Lean Implementation Strategy for you business. Align your vision, objectives, metrics and day to day performance to develop a Lean organisation. <\/p>\n

\n\t\t\t\t\tLean Training
\n\t\t\t\t<\/h3>\n

We can design and deliver a Lean Training programme that makes sense for your organisation. Each programme is designed to focus on fixing real problems and implementing real improvements. Programmes can focus on basic (yellow belt) concepts, to more advanced (green belt) techniques and specialised concepts (black belt). <\/p>\n

\t\t\t\t\t\t\t\t\t\t\"Finbarr<\/p>\n","protected":false},"excerpt":{"rendered":"

Lean Service \u201cLean isn\u2019t about manufacturing. It is about standardising work processes to make problems visible and developing your team members\u2019 critical thinking ability so that they can solve those problems and improve work processes.\u201d – Finbarr Sheehy\u00a0 If you are part of a service organisation, how often have you heard someone say, \u201cWe can\u2019t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leansigma.ie\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91"}],"version-history":[{"count":9,"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":1187,"href":"https:\/\/leansigma.ie\/index.php?rest_route=\/wp\/v2\/pages\/91\/revisions\/1187"}],"wp:attachment":[{"href":"https:\/\/leansigma.ie\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}