Corrective Action Preventative Action (CAPA)

Course Outline

On this five-day Lean Sigma course participants will learn about Six Sigma, Lean principles and the practical application of these tools and techniques, as well as how they can actively direct, manage and participate in these programs.

This course is suitable for anyone who wish to develop their skills in the areas of process improvement, including senior managers, department managers, line managers, internal consultants, change agents, project managers and team leaders.

Finbarr Sheehy - Lean Sigma Training - Business Excellence - Lean Thinking

Learning Objectives

Within the Pharmaceutical Industry, the concept of Corrective Actions and Preventive Actions (CAPA) is a key element of any Quality Management System, focusing on Continual Improvement and Customer Satisfaction.

A Corrective Action is based on a non conformance event that has happened in the past. Preventive Action is based on preventing a non conformance event in the future.

This programme provides an understanding of the basic concepts involved in Root Cause Analysis and the tools used to conduct  detailed investigation and reporting.

The primary objective of this course is to develop an understanding of the principles and techniques involved in the practice of Root Cause Analysis.  Emphasis is placed on the practical aspects of how to perform an analysis.  In addition, this course will provide effective methods which can be used with a Corrective Action system to helps you and your team to ensure costly issues are resolved quickly.

Attendees will also learn advanced skills in root cause analysis, problem prevention, and continuous improvement.  Included will be the identification of the characteristics and changes that have contributed to simple and complex problems and how to fix them, as well as, working with the tools and templates to capture all needed data to comply with CAPA reports.


Topics to be covered include:

  • Efficient root cause analysis programs
  • Responding effectively to non-conformances, failures, deviations and complaints by identifying root causes and implementing corrective and preventative actions
  • Developing and implementing programs to prevent re occurrence
  • Increasing accuracy through efficient documentation practices
  • Areas of Regulatory Agency concerns
  • Identifying and tracking deviations and non-conformances
  • Responding to complaints and deviations with corrective and preventative actions
  • Learning to analyze and trend data to identify existing and potential causes of non-conformance
  • Integrating RCA with other systems: internal auditing, CAPA and complaint handling
  • Determining whether or not a complaint should go through a CAPA program
  • Determining internal and external reporting requirements
  • Writing effective SOPs
  • Performing trend analysis and using effective RCA tools (Flow Charting, Fault Tree Analysis, Fishbone Diagrams, etc.)
  • Analyzing HPRA and FDA Warning Letters and common citations to avoid non-compliance

  This course is intended for all personnel concerned with quality and analysis correction of problems.  The material presented will be of value to varying levels of expertise among the participants.  It will be particularly valuable to those new to this field or those who wish to refresh their knowledge of these technologies.

Finbarr Sheehy - Lean Sigma Training - Business Excellence - No Waste


Training Materials

This Lean Six Sigma Green Belt Training course is supported with a very comprehensive training manual and selected text books to be used as a reference source after the course.


Lean Sigma certification is provided by Certification is based on the successful implementation of a simple process improvement in the workplace.

Course Trainer

Finbarr Sheehy has over 25 years experience in the areas of Root Cause Analysis and Problem Solving. Finbarr has over 12 years CAPA experience within the Pharma industry. He has assisted in the design and redesign of Deviation Systems, Investigation Reviews and Training Systems.

Course Cost

Contact us today to determine the best value for you and your organisation.


Finbarr Sheehy - Lean Sigma Training - Business Excellence - Lean Six Sigma

Contact Finbarr to discuss and design the programme that is right for you

Finbarr Sheehy - Lean Sigma Training - Business Excellence - Talk to Finbarr